English

Summary Sustainability has become a critical element of modern service organizations and business strategy. While regulatory compliance remains important, true impact comes from integrating sustainability into decision-making, operations and innovation. However, many organizations struggle to move beyond surface-level initiatives, which can lead to missed opportunities for value creation

Summary Self-service and self-service portals have become an essential component of IT service organizations and service management. While they offer significant benefits, including improved efficiency, reduced manual workloads, and enhanced service accessibility, their success depends on proper implementation. Many organizations underestimate the challenges of self-service adoption, which

Summary Every organization, regardless of its size or industry, should consider the external environment. PESTLE model offers a framework to conduct an analysis of external factors. Identifying external factors not only helps organizations to assess risks but also create and gain competitive advantage. In a world where uncertainty prevails and

Summary In uncertain times, we may think about the right timing for starting a business and whether it is worth starting up a company during a crisis. Crises can help us better understand prioritization and scarcity and how they can be turned into learning opportunities. I began my entrepreneurial journey